Last updated: 9.6.2026

Thank you for shopping with us. This shipping policy explains how and when your order will be delivered, what shipping costs apply, and what you can expect throughout the fulfillment process.

1. Order Processing Time All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed from the next business day. If an item requires additional processing time, this will be clearly indicated on the product page before purchase. Orders placed and paid for before 22:00 (Central European Time, CET) enter processing on the same business day. Orders placed after this cut-off time are processed from the next business day.

We will notify you by email if we anticipate delays.

2. Shipping Methods and Delivery Times

We offer reliable, trackable shipping through our logistics partners. The estimated delivery times begin once the order has been shipped.

Standard Priority Shipping (Trackable)

Estimated delivery time: 4 to 9 business days Shipping provider: Varies depending on the destination (e.g., national postal services or reliable courier partners)

Delivery times may vary depending on the destination, customs procedures, or unexpected delays by the shipping provider. We always strive to deliver within the estimated timeframes.

3. Shipping Costs

Shipping costs are calculated at checkout.

Where applicable:

We offer free shipping on all orders.

No hidden fees or unexpected costs will be added after checkout.

4. Shipping Confirmation and Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing the following information:

Your tracking number The name of the shipping provider A link to real-time tracking of your shipment

Shipment information may take 24 to 48 hours to be updated after dispatch.

5. Delivery Destinations

We currently deliver to the following regions/countries:

Switzerland
United Kingdom

We do not deliver to locations not listed above. If your location is outside our delivery area, you will not be able to complete your order at checkout.

6. Customs Duties, Fees, and Taxes

Depending on your location, your order may be subject to:

Customs inspections Import duties Local taxes or handling fees

These fees (if applicable) are determined by your local customs authority and are not included in our product prices or shipping costs.

Customers are responsible for paying any additional fees required for customs clearance in their destination country.

7. Delivery issues and address errors

Please ensure that the delivery address entered at checkout is complete and correct. We can no longer change the delivery address once the order has been processed.

We are not responsible for:

Delays due to incorrect or incomplete addresses missed deliveries when the courier attempts delivery Packages marked as delivered but not received (the customer must contact the shipping service provider to initiate an investigation)

If a package is returned to us due to an incorrect address or failure to collect it, we will contact you to arrange reshipment.

8. Lost, delayed or damaged shipments

If your order does not arrive within the expected timeframe, please contact us. We will investigate the matter together with the shipping service provider.

In the event of damaged items:

Contact customer support within 48 hours of delivery Provide photos of the packaging and the item We will arrange a replacement or solution depending on the circumstances

We comply with all statutory consumer protection standards applicable in your region.

9. Shipping-related returns

Returns and refunds are handled in accordance with our Returns and Refunds Policy. If a return is approved, customers are responsible for the return shipping costs unless otherwise stated.

10. Customer support

If you have any questions about this shipping policy, please contact us:

Shop name: Montanello CH
Address: Ritbroekstraat 5, 7311 GB Apeldoorn, Netherlands
Phone: +41 22 505 62 50
Email: kontakt@montanello.ch
Contact form: Click here
Support hours: Mon - Fri: 9:00 - 17:00

We endeavor to respond to all inquiries within 24 to 48 hours.