Ordering is easy: Browse our collections, choose your size, and add items to your cart. When you’re ready, click “Checkout” and follow the steps to complete your purchase securely.

We begin processing your order quickly, so changes and cancellations are only possible within 24 hours of purchase. If needed, contact support immediately.

If a product is out of stock, you can sign up for an availability notification on the product page. Some items are available in limited quantities and may not return.

As soon as your order has been shipped, you will receive an email with the shipment information. Using this information, you can track your order's delivery status in real time via the tracking link included in the email.
If you have not received the shipment information or need further assistance, please feel free to contact us at any time.
You can track your order on our "Track shipment" page here. Have your order number and email address ready.

Use the size chart on each product page to find your right size. Still unsure? Contact us and we'll help you choose the right size.

We accept Visa, MasterCard, Maestro, Amex, Apple Pay, Google Pay, and Shop Pay.

Payments are processed at the time of purchase. The charge (www.montanello.ch) will appear immediately on your statement.

Enter your code at checkout before payment. Only one code can be redeemed per order.

As soon as your order has been shipped, you will receive a tracking link by email. You can also track it here.

We offer free standard shipping for all orders within Switzerland. No additional shipping costs are charged at checkout for deliveries within Switzerland.
All prices are displayed on our website and at checkout in your local currency, so you can always see the exact amount before placing your order.

After placing your order, please contact us as soon as possible if you need to change the delivery address. If your package is already on its way, we will do our best to intercept it and update the address. However, this cannot be guaranteed, and there is a risk that the change will not be successful.

Exchanging or returning an item couldn't be easier. Try on your purchase in the comfort of your own home and let us know promptly if you would like a different size or a refund. You have 30 days to return items in their original condition, unworn and with the tags attached.

You can easily submit a return request through our returns portal here.

Refunds will be issued to the original payment method within 10 business days after your return has been processed.

If you would like to exchange an item, the quickest way is to return your original item. Once your return has been accepted, you can place a new order for the desired size or product.

The following items cannot be returned:

• Gift cards
• Underwear or items that fall into hygiene-sensitive categories

If you are unsure whether your item qualifies, please contact our support team.