Montanello operates this shop and this website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a curated shopping experience (the “Services”). Montanello is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your data as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data”, we mean information that identifies you or another person or can reasonably be associated with you. Personal data does not include information collected anonymously or anonymized so that it cannot identify you or reasonably be associated with you. Depending on how you interact with the Services, where you live and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences derived from such data:

Contact details, including your name, address, billing address, shipping address, telephone number and email address. Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details. Account information, including your username, password, security questions, preferences and settings. Transaction information, including the items you view, add to your cart, add to your wish list or purchase, return, exchange or cancel, as well as your past transactions. Communications with us, including the information you include in communications with us, for example when submitting a customer service request. Device information, including information about your device, browser or network connection, your IP address and other unique identifiers. Usage information, including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, for example when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data; Automatically through the Services, including from your device, when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies; From our service providers, for example when we engage them to provide certain technologies and when they collect or process your personal data on our behalf; From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

Providing, customizing and improving the Services. We use your personal data to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and the items in which you are interested, send you notifications about your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to write reviews and create a personalized shopping experience for you, such as by recommending products related to your purchases. This may include using your personal data to better customize and improve the Services. Marketing and advertising. We use your personal data for marketing and advertising purposes, such as to send marketing, advertising and promotional communications by email, SMS or post and to display online advertising for products or services on the Services or other websites, including based on items you previously purchased or added to your cart, as well as other activities on the Services. Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, illegal, unsafe or harmful activities, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other login credentials with others. Communicating with you. We use your personal data to provide customer support, respond to you, provide effective services to you and maintain our business relationship with you. Legal reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other contentious court proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

To Shopify, suppliers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping). To business and marketing partners, to provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you in order to display targeted advertising and marketing to you based on your online activities across different merchants and websites. If you direct us, ask us or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations. To our affiliated companies or otherwise within our corporate group. In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of use or policies and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services is transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can visit Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data here through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We make no representations and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found there. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. The inclusion of such links does not, in itself, imply endorsement of the content on such platforms or of their owners or operators, unless otherwise indicated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children under the age of majority applicable in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal data, you may contact us using the contact details listed below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as those terms are defined under applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may deny your request to the extent permitted by law.

Right to access / know. You may have the right to request access to the personal data we hold about you. Right to deletion. You may have the right to request that we delete the personal data we hold about you. Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you. Right to data portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party. Managing communication preferences. We may send you promotional emails, and you may unsubscribe from them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you live in Switzerland, the United Kingdom or the European Economic Area, subject to the exceptions and restrictions provided for under local law, you may exercise the following additional rights in addition to the rights listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes. Withdrawal of consent: To the extent that we rely on your consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you because you exercise any of these rights. Before we can process your requests, we may need to verify your identity to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from an authorized agent, we will require the agent to provide proof that you authorized them to act on your behalf, and we may need to verify your identity directly with you. We will respond to your request promptly and in accordance with the requirements of applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to submit your complaint to your competent data protection authority. If you live in Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). For the EEA, a list of the competent data protection supervisory authorities can be found here.

International Data Transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

When we transfer your personal data from Switzerland, the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, the Standard Contractual Clauses recognized by the FDPIC for Switzerland, or equivalent contracts issued by the competent authority of the United Kingdom, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notices required under applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call us or email us at kontakt@montanello.ch or contact us at Ritbroekstraat 5, 7311 GB Apeldoorn, Netherlands. For the purposes of applicable data protection laws, we are the controller of your personal data.

Shop name: Montanello CH
Address: Ritbroekstraat 5, 7311 GB Apeldoorn, Netherlands
Telephone: +41 22 505 62 50
Email: kontakt@montanello.ch
Contact form: Click here
Support hours: Mon – Fri: 9:00 – 17:00